VENUS is committed to making our website accessible to all individuals. Please click here to review our Accessibility Statement.

Please allow up to an hour for your order confirmation to be sent to the email address associated with your account.

It may take up to an hour for you to receive a confirmation email once your order
has been placed. If you don’t receive confirmation within that timeframe, please contact our Customer Care team.

We are unable to cancel an order once it has been submitted. When you receive your order, please return via Happy Returns.

Once your order has shipped, we’ll send you a shipping confirmation email with
tracking.

Tracking information will be sent in your shipping confirmation email. Allow one full
business day for the tracking to update.

We accept returns or exchanges within 30 days (excluding Final Sale). Items must be unworn, unwashed, with tags. Please click here to view our return policy

If you select Checkout+ during checkout, you will received free returns and exchanges. Otherwise you will be charged a return fee of $9.95

Happy Returns is a service we've partnered with to provide you with an exceptionally smooth return experience. Our partnership with Happy Returns promotes sustainability by offering paperless, box-free returns, benefiting both you and the planet.
How it works:
Simply bring the items you want to return—no need for a box, bag, or envelope—to any Return Bar location across the contiguous U.S. Make sure to have your return QR code ready on your phone. That's it! After you drop off your return at a Return Bar, you can expect to receive your refund within 24 hours.

Visit the Return Portal. Two options: Happy Returns Bar or Mail.

If you selected Checkout+ during checkout, your package is covered. Simply contact Customer Support at 833-675-3707.

True to size unless otherwise noted.

We heard you ask for petite sizing, and we're excited to announce that we'll be launching petites in September! We can't wait for you to try our new fits, designed for those 5'4" and below.

Yes, up to 24 or 3X.

In order to make your customer experience better, Venus has transitioned to a new size chart where all we need from you is your bra size! Venus will then discover your "sister sizing" to find that perfect fit! Please click here to find yours.

Please allow 3-4 business days to process your order. We ship Monday through Friday, not on weekends or holidays.

Once your order is shipped, you will receive its tracking number in an email. Express Orders requesting Expedited Air and Standard Air will ship within the same day if placed before 12:00 PM (Noon) EST. Any Express order placed after 12:00 PM (Noon) EST will ship the next business day. 

No, we only ship to the US and its territories. International shipping will be coming in 2026.

We’ve temporarily paused selling gift cards due to a website + warehouse upgrade. If you have an old gift card that you’d like to redeem, shoot us an email at service@venus.com, and we’ll sort it out. Thanks for your patience and happy shopping!

Final Sale items are non-returnable.

Visa, Mastercard, AmEx, PayPal, Apple Pay, Google Pay, Shop Pay.

Enter in “Discount code or gift card” field at Checkout.

No.

No.

Yes, simply contact our Customer Support team at 833-675-3707 and they will be happy to help you.

Sign up for email and SMS.

We have upgraded our customer account. You will now be emailed a verification code.

Approximately three weeks after your order is delivered, you’ll receive an email inviting you to review the items you purchased.

To unsubscribe from our catalog or marketing emails, please contact our Customer Support. You may also unsubscribe from marketing emails by clicking the email preferences link at the bottom of our emails.

The VENUS Fashion, Inc. corporate headquarters is located in Nazareth, PA.

Should you need to speak to someone for an issue, please call Customer Service ### and our rep will connect you someone in our administrative office.

Thank you for your interest in joining our growing team! You can view open positions by clicking here.

No, VENUS styles can only be purchased through our website or by calling ###, and one of our Account Specialists will walk you through our secure process.
Venus can no longer process mail orders.