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Should any item fail to meet your expectations, simply return it within 90 days
in a new and unused condition and we will gladly exchange it or refund your merchandise price. Shipping and processing charges are not refundable.
EXCHANGE OR RETURN ITEMS BY MAIL
Fill out the Return/Exchange Form at the bottom of your invoice, indicating what
you are sending back, the reason why and what you want done (exchange or refund).
Return the form with the merchandise you want exchanged/refunded any way that is
convenient for you. There is an address label on the top of your invoice that is
provided for your convenience. Return costs are the responsibility of the customer.
Download an Order Return Form.
Each order also includes an easy to use return label for your convenience. There
is a charge of $6.95 for the use of this label, which will be deducted from any
credit due on your return or, in the event of an exchange, we will charge your credit
card $6.95 for the label. The instructions for the use of this label are found on
the back of the label. You may return the package via UPS or USPS; there is no need
to go to the post office or UPS store. You may give the package to your postman
or UPS driver or you may drop it in a UPS drop box or USPS mailbox. Peel off and
place the pre-paid return label on the package. If you are using the original shipping
bag or box, be sure to place the return label over your name and address on the
package and to obliterate any other addresses and barcodes on the outside of the
package.
Customers outside of the United States, please be aware that return labels are not
provided for shipments. Packages may be brought to your local carrier for delivery
to our return address.
Returns should be addressed to:
Venus Returns Department
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A.
EXCHANGE ITEMS BY PHONE
In a hurry? Don't have time to wait for an exchange by mail? Give us a call to place
an order by phone for the new item. We'll have your new order on the way in no time.
You may then return the original merchandise for a refund.
Our trained Account Specialists will gladly answer any questions you might have
regarding returns or service. Just call 1-888-782-2224 or 1-904-645-6000 24 hours a day.
REFUNDS AND CREDITS
Most refunds on returns are in the form of original payment.
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If you paid by:
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We will:
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A credit card
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Refund your purchase amount to that same card.
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A gift card
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Refund your purchase amount to the same gift card or issue a new gift card for that
amount.
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A promotional code or discount
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Exchange the item for the same style in another size or color. (If you choose to
exchange the item for a different style, the discount can't be transferred.)
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Refunds include any US taxes originally paid on the item being returned. It can
take up to two billing cycles for refunds to appear on printed credit card statements,
although you should be able to verify the credit within 72 business hours from the
date the return is processed. We do not refund duties/taxes from other countries,
as we do not collect them. Those would be refunded by the appropriate Customs office
in your country.
Once we have processed your return, please provide your order number in the refund link,
to have your duties and taxes refund paperwork automatically populated. Please be aware
that this form is created if your order is being reshipped due to non-receipt, you will
not need to fill out this form. Please contact us if you have any questions in reference
to your duties and taxes refund. Duties and taxes are a Canadian government mandated
charge. Venus in no way collects or refunds these fees.
PLACE AN ORDER ONLINE
Add items to your shopping cart and go to checkout. At checkout you may select shipping
options, gift options, payment methods, and enter your billing and shipping addresses.
We also need an email address and daytime telephone number. This is where you would
also enter any promotional offers or gift card information you may have. You will
have an opportunity to review your order and make any necessary changes before submitting
the order for processing.
After you have submitted your order, you will receive a pop-up confirmation that
the order has been submitted. Once it is entered into the system you will receive
an email confirmation with the order number and a summary of the order itself. It
is a good idea to keep this email for your records.
When your order has shipped from our warehouse you will receive a second confirmation.
This will included any tracking information you may need (if the shipment method
chosen is one that provides such information). For standard shipping to the US,
delivery is usually within 5-7 business days.
PLACE AN ORDER BY TELEPHONE
We have agents available 24 hours a day to take orders by phone.
- Callers in the US and Canada may call us toll free at 1-888-782-2224.
- For customers outside the US and Canada, please call 1-904-997-4000.
- For our Spanish-speaking customers, we do have agents able to assist you.
Be sure to have the style numbers for the items you wish to order handy, as well
as your credit or debit card information.
PLACE AN ORDER BY FAX OR MAIL
You may use an order form from a catalog, or simply include all the information
needed in a brief note or letter. You will need to include style numbers, color
preferences, sizes, your credit card number and all billing and shipping information.
For our international customers, we also require the name of the bank that issued
your credit card, the country in which it was issued, and the bank telephone number,
for verification purposes.
You may pay with check or money order if you prefer. Please note, however, that
all checks and money orders are run through a verification process and may sometimes
be held for two weeks before the order is released for shipment.
If you have a customer number and a catalog source code or a promotional code, please
be sure to include these as well.
You may fax your order to :
- In the U.S. fax toll-free 1-800-648-0411
- Outside the U.S. Fax +1-904-641-0977
If you prefer to send us your order information by mail, click the link below to
download a printer friendly order form to your PC.
Download Order Form
Venus Fashion, Inc.
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A
Attn: Order Department
SHIPPING INFORMATION - U.S.
Standard orders shipping to the U.S. will ship within 1 business
day. Overnight and 2-day air orders placed by 5pm EST will ship the same day. All shipping timeframes
are subject to stock availability and credit card authorization and verification.
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Merchandise Subtotal
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Standard
4 - 7 DAYS
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$0 - $99.99
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$7.95
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$100.00 +
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$12.95
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- Express: US only, no PO boxes. Add $6 to standard rate. Order arrives in 2 business days
- Overnight: US Only, no PO boxes. Add $15 to standard rate. Order arrives in 1 business day.
- Express and Overnight service is not available to PO Boxes, APO/FPO addresses,
Alaska, Puerto Rico, Guam, and the US Virgin Islands.
- Orders over $400 will require a signature for delivery, in addition UPS holds the right to require a signature for packages they feel cannot be delivered safely.
SHIPPING INFORMATION - CANADA
Canadian customers may opt to have their orders shipped via Priority, Standard,
or Rush methods.
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Merchandise Subtotal
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Standard
UP TO 21 DAYS*
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Priority
3-5 DAYS*
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Rush
2-3 DAYS*
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*Once order clears customs |
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$0 - $99.99
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$7.95
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$7.95
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$28.00
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$100.00 +
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$12.95
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$12.95
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$28.00
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- Standard shipping is via the U.S. and Canadian Postal Service. A fee of approximately
$8.50 is also charged by Canada Post in addition to the duties and taxes.
- Priority and Rush shipping are provided by our partner Landmark Global Commerce.
Orders ship through Landmark Global, and all duties and taxes are paid to them prior
to delivery. There are no additional fees for this service. When your order ships
from our facility you will receive a shipping confirmation from Venus. The e-mail
will contain a link to the Landmark Global Commerce website as well as details regarding
your order. You will need to click on the link to pre-pay your duty and taxes. Once
this has been completed your order will be on the way!
- All duties and taxes are the responsibility of the customer. Duties and taxes
are not collected by Venus, nor are they included in the order total.
- Orders over $400 will require a signature for delivery, in addition UPS holds the right
to require a signature for packages they feel cannot be delivered safely.
SHIPPING INFORMATION - INTERNATIONAL
Orders shipping outside the US and Canada (or US Territories) ship via International
Rush. Delivery is typically within 10-14 business days. Shipping and handling is $10,
and all duties and or taxes are the responsibility of the customer and are not collected
by Venus, nor are they included in the order total.
We currently ship online orders to the following countries:
- Orders over $400 will require a signature for delivery, in addition UPS holds the right to require a signature for packages they feel cannot be delivered safely.
CHECK ORDER STATUS
You may check the status of your order online by clicking on "My Account". From
there you may update your account information, check your order status and history,
create a Wish List, and change your catalog and email preferences.
Simply sign in using the email address you used when registering
and entering your password. If your email address has changed, sign on with the
original email address and change it to your new address under Account Info. You
may also create a new password there.
You may also check your order status or order history by speaking with on of our
Account Specialists by calling 888-782-2224 or you can utilize our
Live Chat feature for assistance
CHANGING YOUR ORDER
We do our best to process all orders within 24 business hours or less. If you need
to make a change to your order please contact us at 888-782-2224 and an Account
Specialist will be happy to assist you in making any changes, provided your order
has not yet shipped. You may also use our Live Chat
feature for assistance.
SIZING INFORMATION
Venus originated the concept of "Mix and Match" in 1982. We guarantee a perfect
fit by allowing you to select any style top in any size and any style bottom in
any size! By following the size charts you should
be able to find your perfect size the first time you order!
Bikini Top Sizing
For bikini tops (excluding style 133 & 137), use the size
chart to determine your size. Most of our tops have adjustable back and shoulder
straps so that if you are in between sizes, you can still get a perfect fit. You
can find your bra size on our size chart. Where the
cup and bust sizes intersect you will find the Venus® size to order.
Tankini and Sports Tops Sizing
Since there are no "cups" in these tops, your rib cage measurement directly below
the bust line determines what size will fit you the most comfortably. This applies
to Venus styles 133 & 137
Swimwear Bottoms and One Piece Sizing
Measure your waist and hips and compare to the size in the
size chart. For one piece suits, also measure your torso length to select
the size that will fit you most comfortably. If you are between two sizes, we suggest
selecting the larger size. For more information click our
size charts.
PAYMENT INFORMATION
We accept the following credit cards:
When ordering by mail, you may also pay by personal check, cashiers' check, or money
order. Please do not send cash. All funds must be in US Dollars.
SALES TAX INFORMATION
Companies selling over the Internet are subject to the same sales tax collection
requirements as any other retailers. Remote sellers (including Internet retailers
and catalog companies) are generally required to collect taxes where they have a
physical selling presence. Venus Fashion, Inc. collects sales tax for any shipment
to an address in the state of Florida. For shipment to all other states, you may
be obligated to remit sales tax directly to the state. Please check with your State
Department of Revenue.
VENUS ACCOUNT BENEFITS INFORMATION
A Venus.com Online Shopping Account is a free service available to all of our customers.
It's the ultimate in shopping convenience.
It's a way for us to store your information safely and securely, so you don't have
to enter your billing and shipping addresses each time you shop.
Registering Your Account
One of our top concerns is maintaining the safety and security of all our customer
information. Venus maintains your personal information safely and securely for your
rapid checkout process. When you sign in at Venus, you must verify your identity
in the following ways:
- By providing your first and last name.
- By providing and confirming your e-mail address.
- By providing and confirming your password.
You have the added advantage of being registered in our store's Billing and Shipping
system which enables you to rapidly checkout.
For more information or to register click here.
Forgot Your Password
Click on "My Account" and enter your email address, then click on "Forgot your password."
We will send your password to the email address on file.
CONTACT VENUS
Live Help
Ask questions live through our VENUS LIVE HELP.
You may chat with an Account Specialist online Monday through Friday from 6 a.m.
to midnight EST; Saturday and Sunday from 8 a.m. to 10 p.m. EST.
Contact Us by E-mail
Click here to ask questions.
We will answer no later than the next business day.
Contact Us by Phone
Account Specialists are available 24 hours, 7 days a week.
In the U.S. and Canada, call toll free 1-888-782-2224
Outside the U.S. and Canada, call 1-904-997-4000
Contact Us by Fax
In the U.S. and Canada, fax toll-free 1-800-648-0411
Outside the U.S. and Canada, fax +1-904-641-0977
Contact Us by Mail
Venus Fashion, Inc.
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A
Attn: Order Department
Send an Email
Call Us
In the U.S.:
1-888-782-2224
Outside the U.S.:
1-904-997-4000
Live Chat
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