With the threat of COVID-19, VENUS has taken precautions to prioritize the health, safety and welfare of our employees. At our fulfillment center we continue to enforce increased sanitization protocols and to implement social distancing in workflows. As a result, we may experience slight delays in order processing. We appreciate your patience and understanding during these unprecedented times. Please stay safe and stay healthy.
NOTE: Due to overwhelming demand, hold times are currently longer than usual. We love to hear from you! For faster service, please contact us via .
If you are visually impaired and need assistance completing an order or accessing any part of this site, please contact our customer service team at 1-833-371-0345 within the US. Callers outside the U.S. may contact us at 1-904-997-4000. We are also available for live chat from 7:00AM ET to 1:00AM ET, 7 days a week.
If you are hearing impaired and need assistance completing an order or accessing any part of this site, please contact Telecommunications Relay Service by dialing 711. You will automatically be connected to a TRS operator who will assist you in obtaining any information that you need from Venus. For more information on telecommunication services, please click here.