Contact Us

Contact Us

The VENUS Customer Service team is here to help ensure your experience is successful and enjoyable. We currently offer a number of help options.

CALL US

Account Specialists are available by phone 7:00AM EST - 1:00AM EST.

In the U.S. and Canada, call toll free 1-888-782-2224.

Outside the U.S. and Canada, call 1-904-997-4000.

NOTE: Due to overwhelming demand, hold times are currently longer than usual. We love to hear from you! For faster service, please contact us via online chat.

ACCESSIBILITY SUPPORT

Please review our Accessibility Statement.

If you are visually impaired and need assistance completing an order or accessing any part of this site, please contact our customer service team at 1-833-371-0345 within the US. Callers outside the U.S. may contact us at 1-904-997- 4000. We are also available for live chat 24 hours a day, 7 days a week.

If your are hearing impaired and need assistance completing an order or accessing any part of this site, please contact Telecommunications Relay Service by dialing 711. You will automatically be connected to a TRS operator who will assist you in obtaining any information that you need from VENUS. For more information on telecommunication services, please click here.

EMAIL US

Send an Email

LIVE CHAT

Ask questions live through our VENUS LIVE CHAT

FAX

You can easily fax in your order. Please send us the following information:

  • Your VENUS Customer Number (located on the back of your catalog, if available)
  • The items you want ordered
  • Your sizing information
  • Your billing and shipping information
  • Your credit card information
  • Any special requests (optional)
  • In the U.S. and Canada, fax toll-free 1-800-648-0411
  • Outside the U.S. and Canada, fax 1-904-641-0977

INTERNATIONAL CALLERS

Call us with your order. We have Spanish-speaking representatives waiting for your call.