The VENUS Customer Service team is here to help ensure your experience is successful and enjoyable. We currently offer a number of help options.
Account Specialists are available by phone 7:00AM EST - 1:00AM EST.
In the U.S. and Canada, call toll free 1-888-782-2224.
Outside the U.S. and Canada, call 1-904-997-4000.
NOTE: Due to overwhelming demand, hold times are currently longer than usual. We love to hear from you! For faster service, please contact us via online chat.
Please review our Accessibility Statement.
If you are visually impaired and need assistance completing an order or accessing any part of this site, please contact our customer service team at 1-833-371-0345 within the US. Callers outside the U.S. may contact us at 1-904-997- 4000. We are also available for live chat 24 hours a day, 7 days a week.
If your are hearing impaired and need assistance completing an order or accessing any part of this site, please contact Telecommunications Relay Service by dialing 711. You will automatically be connected to a TRS operator who will assist you in obtaining any information that you need from VENUS. For more information on telecommunication services, please click here.
Send an Email
Ask questions live through our VENUS LIVE CHAT
You can easily fax in your order. Please send us the following information:
Call us with your order. We have Spanish-speaking representatives waiting for your call.