Contact Information

The Venus Customer Service team is here to help ensure your experience is successful and enjoyable. We currently offer a number of help options.

Call Venus:

Account Specialists are available by phone 7:00AM EST - 1:00AM EST.
In the U.S. and Canada, call toll free 1-888-782-2224.
Outside the U.S. and Canada, call 1-904-997-4000.

Accessibility Support: 1-888-782-2224
Dial 711 to obtain relay call assistance.
Accessibility Policy

Email us:

Send an Email

Live chat help:

Ask questions live through our VENUS LIVE CHAT. You may chat with an Account Specialist 24 hours a day, 7 days a week.

Contact us anytime by FAX:

You can easily fax in your order. Please send us the following information:
Your Venus Customer Number (located on the back of your catalog, if available)
The items you want ordered
Your sizing information
Your billing and shipping information
Your credit card information
Any special requests (optional)

In the U.S. and Canada, fax toll-free 1-800-648-0411
Outside the U.S. and Canada, fax 1-904-641-0977

International callers:

Call us with your order. We have Spanish-speaking representatives waiting for your call.