Contact Us

The VENUS Customer Service team is here to help ensure your experience is successful and enjoyable. We currently offer a number of help options.


Account Specialists are available by phone 8:00AM EST - 11:00PM EST.

In the U.S. and Canada, call toll free 1-888-782-2224.

Outside the U.S. and Canada, call 1-904-997-4000.

NOTE: Due to overwhelming demand, hold times are currently longer than usual. We love to hear from you! For faster service, please contact us via online chat.


Please review our Accessibility Statement.

If you are visually impaired and need assistance completing an order or accessing any part of this site, please contact our customer service team at 1-833-371-0345 within the US. Callers outside the U.S. may contact us at 1-904-997-4000. We are also available for live chat from 8AM to 10PM EST, 7 days a week.

If you are hearing impaired and need assistance completing an order or accessing any part of this site, please contact Telecommunications Relay Service by dialing 711. You will automatically be connected to a TRS operator who will assist you in obtaining any information that you need from Venus. For more information on telecommunication services, please click here.


Send an Email


Ask questions live through our VENUS live chat. You may chat with an Account Specialist from 8AM-10PM EST, 7 days a week.


You can easily fax in your order. Please send us the following information:

  • Your VENUS Customer Number (located on the back of your catalog, if available)
  • The items you want ordered
  • Your sizing information
  • Your billing and shipping information
  • Your credit card information
  • Any special requests (optional)
  • In the U.S. and Canada, fax toll-free 1-800-648-0411
  • Outside the U.S. and Canada, fax 1-904-641-0977


Call us with your order. We have Spanish-speaking representatives waiting for your call.


After your new clothes are hanging in your closet, how you decide to dispose of our packaging has an impact on the planet. Plastic packaging sent to landfills can end up as litter in places where it shouldn’t, including the ocean and other natural environments. Not only does this cause serious problems for wildlife, but it also alters ecosystems and poses risks to human health.

We’re happy to partner with How2Recycle to make it easier for our customers to recycle our packaging responsibly. To find out more about How2Recycle and the ways you can recycle, we encourage you to visit