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Venus Account Benefits Information
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A Venus.com Online Shopping Account is a free service available
to all of our customers. It's the ultimate in shopping convenience.
It's a way for us to store your information safely and securely, so you don't have
to enter your billing and shipping addresses each time you shop.
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Glossary of Venus Terms
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We have put together some Venus Online Shopping terms that can
help to guide you in using our web site.
Please
click here to view our glossary.
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Registering Your Account
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One of our top concerns is maintaining the safety and security of all our customer
information. Venus maintains your personal information safely and securely for your
rapid checkout process. When you sign in at Venus, you must verify your identity
in the following ways:
- By providing your first and last name.
- By providing and confirming your e-mail address.
- By providing and confirming your password.
You have the added advantage of being registered in our store's Billing and Shipping
system which enables you to rapidly checkout.
For more information or to register
click here.
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Add Venus to Your E-mail Whitelist
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Sending a confirmation of your Venus order is Venus’s standard practice. Receiving
that e-mail confirmation in your inbox may not be. Unsolicited e-mail, regrettably,
has become a way of life and many companies are working on your behalf to limit
the number of “spam” e-mails that reach your inbox. Many times the result of those
actions is that e-mail you want are blocked from your inbox or diverted to a “junk
mail” box. You can change that by “ whitelisting” Venus.
Whitelist Instructions
A whitelist is a list of e-mail addresses that you want to receive e-mail from.
By adding an address to your whitelist, you are telling the e-mail system not to
filter e-mail from that address. Follow the instructions below to add us to your
whitelist, to ensure that you receive our e-mails after you subscribe.
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Using Live Help Online
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Live Help:
Ask questions live through our
VENUS LIVE HELP. You may chat with an Account Specialist online
Monday through Friday from 8 a.m. to midnight EST; Saturday and Sunday from 10 a.m.
to 10 p.m. EST.
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Contact Us by E-mail
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Ask questions by e-mail at
email@venus.com. We will answer no later than the next business day.
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Contact Us by Phone
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Account Specialists are available 24 hours, 7 days a week.
In the U.S. call toll free 1-888-782-2224
Outside the U.S. call 1-904-997-4000
International callers: Call us with your order. We have Spanish-speaking
representatives waiting for your call.
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Contact Us by Fax
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You can easily fax in your order. Please send us the following information:
- Your Venus Customer Number (located on the back of your catalog, if available)
- The items you want to order
- Your sizing information
- Your billing and shipping information
- Your credit card information
- Any special requests (optional)
In the U.S. fax toll-free 1-800-648-0411
Outside the U.S. Fax +1-904-641-0977
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Contact Us by Mail
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For your convenience we have included our address below:
Venus Fashion, Inc.
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A.
Attn: Order Department
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U.S. and Canada Shipping Methods
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Your order will be shipped within 1 business day (subject to
stock availability and credit card verification). Orders shipping to the contiguous
US and Hawaii normally arrive within 7 business days. Orders shipping to Canada
normally arrive in Canadian Customs within 7 business days. (Canadian customers
please add up to 7 additional business days) We ship by United States Postal Service
to P.O. Boxes, APO/FPO addresses, Alaska, Puerto Rico, and Canada. We also offer
expedited service. Recipient is responsible for all applicable duties and taxes.
Shipping and Processing are non-refundable
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Shipping & Processing Information
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Merchandise
Subtotal
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Standard
(U.S. & Canada)
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Express
(U.S. Only -
No P.O. Boxes)
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Overnight
(U.S. Only -
No P.O. Boxes)
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$0-$24.99
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$4.95
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$10.95
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$19.95
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$25.00-$49.99
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$7.95
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$13.95
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$22.95
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$50.00-$74.99
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$9.95
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$15.95
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$24.95
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$75.00-$99.99
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$12.95
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$18.95
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$27.95
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$100.00-$124.99
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$14.95
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$20.95
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$29.95
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$125.00-$149.99
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$16.95
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$22.95
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$31.95
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$150.00-$199.99
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$17.95
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$23.95
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$32.95
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$200.00-$249.99
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$18.95
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$24.95
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$33.95
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$250.00 +
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$19.95
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$25.95
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$34.95
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* Standard: Typically arrives within 7 business days
* Express: Arrives within 2-3 business days
* Overnight: Arrives within 1 business day
* Canadian customers please add up to 7 additional business days
(Business Day = Mon through Fri)
Recipient is responsible for all import duties and taxes
In-stock merchandise ships within one business day
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International Shipping Information
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International orders are shipped to arrive in 3 to 5 business
days to customs.
Recipient is responsible for all import duty and taxes. No P.O. Boxes.
All International orders $28.00
Shipping and Processing are non-refundable
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We ship online orders to the following countries:
- Australia
- Bermuda
- Canada
- France
- Germany
- Ireland
- Italy
- Japan
- Italy
- New Zealand
- United Kingdom/Great Britain
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Venus Returns Policy Information
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Should any item fail to meet your expectations, simply return
it within 90 days in a new and unused condition and we will gladly exchange it or
refund your merchandise price. Shipping and Processing charges are not refundable.
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To What Address Do I Return My Package
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For your convenience we have included the returns address below:
Venus Returns Department
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A.
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How to Return a Package
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Fill out the Return/Exchange Form on the back of your invoice,
indicating what you are sending back, the reason why and what you want done (exchange
or refund). Return the form with the merchandise you want exchanged/refunded any
way that is convenient for you. There is an address label on the bottom of the Return/Exchange
Form that is provided for your convenience. Return costs are the responsibility
of the customer. We regret that we cannot accept "bill recipient" packages.
Our trained Account Specialists will gladly answer any questions you might have
regarding returns or service. Just call 1-888-782-2224 or 1-904-645-6000 8 a.m.-
midnight EST and select "8".
Download an Order Return Form. (*Adobe PDF Format) 
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Password Retrieval Information
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Please provide your e-mail address you used when registering
at Venus. We will e-mail your password to you!
Click here to retrieve your password.
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Personal Information
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One of our top concerns is maintaining the safety and security of all our customer
information. Venus maintains the personal information securely for your rapid checkout
process. When you sign in at Venus, you must verify your identity in two ways:
- By providing your e-mail address.
- By providing and confirming password.
You have the added advantage of being registered in our store's Billing and Shipping
system, which enables you to rapidly checkout.
For more information or to register
click here.
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Venus Never Goes Phishing
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Have you received e-mail with a similar message as: "During
our regular verification of accounts, we couldn't verify your information. Please
click here to update and verify your information."
It's a scam called "phishing" — and it involves Internet fraudsters who send spam
or pop-up messages to lure personal information (credit card numbers, bank account
information, Social Security number, passwords, or other sensitive information)
from unsuspecting victims.
If you ever receive an e-mail from Venus requesting that you "click here" to update
any personal information do not reply. You can always contact us directly
at 1-888-782-2224 or 1-904-645-6000 and speak with our account specialists who will
answer your questions or update your account. If you have established an online
account you can access it directly on the web site using your login and password
that only you know.
If you receive an e-mail that you suspect is "phishing" for your private Venus information
you may contact us and you may forward the e-mail to spam@uce.gov.
For further information on "How Not to Get Hooked by a Phishing Scam," visit the
U.S. Federal Trade Commission web site at http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm.
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Update Your Account Information
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You can update your billing, shipping, and credit card information
for a rapid and secure checkout.
Click
here to update your account.
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Why Register for Rapid Checkout
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A Venus.com Online Personal Shopping Account is a free service
available to all of our customers.
It's a way for us to store your information safely and securely so you don't have
to enter your billing and shipping addresses each time you shop. It's the ultimate
in shopping convenience!
Click
here to register for your rapid checkout account now!
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Sizing Information
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Venus originated the concept of "Mix and Match" in 1982.
We guarantee a perfect fit by allowing you to select any style top in any size and
any style bottom in any size! By following the
size charts you should be able to find your perfect size the first
time you order!
Bikini Top Sizing
For bikini tops (excluding style 133 & 137), use the size chart to determine
your size. Most of our tops have adjustable back and shoulder straps so that if
you are in between sizes, you can still get a perfect fit. You can find your
bra size on our
size chart. Where the cup and bust sizes intersect you will find
the Venus® size to order.
Tankini and Sports Tops Sizing
Since there are no "cups" in these tops, your rib cage measurement directly below
the bust line determines what size will fit you the most comfortabley. This applies
to Venus styles 133 & 137
Swimwear Bottoms and One Piece Sizing
Measure your waist and hips and compare to the size in the size chart. For one
piece suits, also measure your torso length to select the size that will fit you
most comfortably. If you are between two sizes, we suggest selecting the larger
size. For more information click our
size charts.
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Catalog Request Information
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Order the latest Venus catalog for just $5 and receive a $5
coupon good toward your next purchase.
Click
here to order your catalog!
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Payment & Sales Tax Information
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We accept the following credit cards:
- American Express
- Discover
- Master Card
- Visa
When ordering by mail, you may also pay by personal check, cashiers' check, or money
order. Please do not send cash. All funds must be in US Dollars.
We collect sales tax on all orders shipping to FL and WI.
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Download Order Form
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If you prefer to send us your order information by mail, click
the link below to download a printer friendly order form to your PC.
Download Order
Form (*Adobe PDF Format)
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Compatible Browser Information
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Our web site is optimized to be viewed with
Microsoft Internet Explorer
version 5.0 or later, Netscape version 6.0 or later, and
AOL version 5.0
or later. If you are unable to view our site, we recommend you upgrade to the latest
version.
You can upgrade to the latest version by clicking on the software names below:
- AOL
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Microsoft Internet Explorer
-
Netscape
Another way to upgrade your
AOL is by going to keyword: UPGRADE.
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Screen Resolution Information
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The Venus Web site is designed to be viewed at 800x600 screen
resolution. If you can see our site without scrolling to the right, your monitor
is already set to 800x600. However, if you can only see about 80% of the page
and need to scroll to the right to see the rest, then your resolution is set to
640x480.
Your computer's resolution now is
Microsoft Internet Explorer users should set their font size to "Medium," by clicking
"View" then "Text size" and then clicking "Medium."
Your computer's screen resolution is easy to change.
Just follow the easy steps for
PC Users and
Mac users.
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Zone Alarm® Help
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To use our site with Zone Alarm® installed on your computer,
you will need to turn off the 'Pop up/Pop down' feature. To turn this off, please
follow these steps:
1. Open the Zone Alarm® program
2. Click on 'Privacy' in the left side menu
3. Click the 'Site List' tab at the top of the program
4. Find www.venus.com in the list and right click on the name
5. Select 'Options' from the list
6. Click on the 'Add Blocking' tab at the top of the window
7. If 'Pop up/Pop down' is checked, disable this by clicking on the box.
8. Click the 'Apply' button at the bottom and then click the 'OK' button
9. Close the Zone Alarm® program
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Why We Use Encryption
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SSL encryption on the Venus site is provided by VeriSign, Inc. VeriSign is
the world's leading provider of internet trust services and digital certificate
solutions used to conduct secure e-commerce and communications over IP networks.
The VeriSign logo is a recognized symbol of trust, and ensures that the information
you provide us remains completely protected from outside parties. To verify our
affiliation with VeriSign, simply click on their logo.
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If you have any additional questions regarding the security of our site, please
send us an
e-mail.
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Privacy Information
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Venus thoroughly respects your privacy. Information we collect
from our Web site is used exclusively by us to improve the products and services
we offer. It enables us to continually update our styles, colors, and selections
to better meet your needs. In addition, we may use this information to update our
mailing lists in order to send you the latest Venus catalogs.
Please note that while we will never release your e-mail address, we may occasionally
provide your name to a few select companies whose products may be of interest to
you.
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Security Information
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On June 30th Visa, MasterCard, American Express and Discover
began utilizing the Payment Card Industry (PCI) standards which require all companies
that accept credit cards to comply with requirements that call for encrypted transmission
of cardholder data, periodic network scans, logical and physical access controls,
and activity monitoring and logging. Venus complies with all requirements; which
makes completing transactions on the Venus site safe and secure.
We want your shopping experience to be enjoyable and will continue to provide exceptional
service.
For more information on the PCI standards, click here.
For more information regarding the Venus Privacy Policy, click
here.
Here at Venus, we've taken every precaution to ensure that your credit card transactions
are completely secure. Ordering information is protected from security threats by
a technology called Secure Sockets Layer (SSL).
SSL is a set of rules followed by computers connected to the Internet. The rules
include encryption, which guards against eavesdropping; data integrity, which assures
that your communications aren't tampered with during the transmission; and authentication,
which verifies that the party receiving your information is who it claims to be.
To verify the security of our site, look at our URL in your browser window. The
letter "s" added to the "http" indicates that SSL is in effect. If you are using
Netscape Navigator 3.0 or earlier, the broken key symbol in the lower-left corner
of the browser window becomes solid when you are in secure mode. In Netscape Communicator
4.0 and 6.0, the open padlock symbol in the corner changes to closed in secure mode.
In Internet Explorer 4.0 and up, a closed padlock appears in the corner when you
are in secure mode. Also, in many cases, your browser will warn you if you are about
to send information via a site that is not secure.
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