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| Venus Account Benefits Information |
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A Venus.com Online Shopping Account is a free service available to all of our customers. It's the ultimate in shopping convenience.
It's a way for us to store your information safely and securely, so you don't have to enter your billing and shipping addresses each time you shop.
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| Glossary of Venus Terms |
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We have put together some Venus Online Shopping terms that can help to guide you in using our web site.
Please click
here to view our glossary.
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| Registering Your Account |
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One of our top concerns is maintaining the safety and security of all our customer information.
Venus maintains your personal information safely and securely for your rapid checkout process.
When you sign in at Venus, you must verify your identity in the following ways:
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By providing your first and last name.
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By providing and confirming your e-mail address.
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By providing and confirming your password.
You have the added advantage of being registered in our store's Billing and Shipping system which enables you to rapidly checkout.
For more information or to register
click here.
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| Add Venus to Your E-mail Whitelist |
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Sending a confirmation of your Venus order is Venus's standard practice. Receiving that e-mail confirmation in your inbox may not be. Unsolicited e-mail, regrettably, has become a way of life and many companies are working on your behalf to limit the number of "spam" e-mails that reach your inbox. Many times the result of those actions is that e-mail you want are blocked from your inbox or diverted to a "junk mail" box. You can change that by "
whitelisting" Venus.
Whitelist Instructions
A whitelist is a list of e-mail addresses that you want to receive e-mail from. By adding an address to your whitelist, you are telling the e-mail system not to filter e-mail from that address. Follow the instructions below to add us to your whitelist, to ensure that you receive our e-mails after you subscribe.
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| Purchasing a Gift Card |
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Our trained Account Specialists will gladly help you order your gift card. Just call 1-888-782-2224 or 1-904-645-6000 and select "8".
You can order gift cards online by
clicking here.
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| Using Live Help Online |
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Live Help:
Ask questions live through our
VENUS LIVE HELP.
You may chat with an Account Specialist online Monday through Friday from 8 a.m. to midnight EST; Saturday and Sunday from 10 a.m. to 10 p.m. EST.
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| Contact Us by E-mail |
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Ask questions by e-mail at
email@venus.com.
We will answer no later than the next business day.
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| Contact Us by Phone |
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Account Specialists are available 8 a.m.- midnight EST 7 days a week.
In the U.S. call toll free 1-888-782-2224
Outside the U.S. call 1-904-645-6000
International callers: Call us with your order. We have Spanish-speaking representatives waiting for your call.
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| Contact Us by Fax |
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You can easily fax in your order. Please send us the following information:
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Your Venus Customer Number (located on the back of your catalog, if available)
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The items you want to order
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Your sizing information
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Your billing and shipping information
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Your credit card information
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Any special requests (optional)
In the U.S. fax toll-free 1-800-648-0411
Outside the U.S. Fax +1-904-641-0977
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| Contact Us by Mail |
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For your convenience we have included our address below:
Venus Swimwear, Inc.
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A.
Attn: Order Department
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| U.S. and Canada Shipping Methods |
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Your order will be shipped within 1 business day (subject to stock availability and credit card verification). Orders shipping to the contiguous US and Hawaii normally arrive within 7 business days. Orders shipping to Canada normally arrive in Canadian Customs within 7 business days. (Canadian customers please add up to 7 additional business days) We ship by United States Postal Service to P.O. Boxes, APO/FPO addresses, Alaska, Puerto Rico, and Canada. We also offer expedited service. Recipient is responsible for all applicable duties and taxes.
Shipping and Processing are non-refundable |
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| Shipping & Processing Information |
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Merchandise
Subtotal |
Standard
(U.S. & Canada)
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Express
(U.S. Only -
No P.O. Boxes) |
Overnight
(U.S. Only -
No P.O. Boxes)
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| $0-$24.99 |
$4.95 |
$10.95 |
$19.95 |
| $25.00-$49.99 |
$7.95 |
$13.95 |
$22.95 |
| $50.00-$74.99 |
$9.95 |
$15.95 |
$24.95 |
| $75.00-$99.99 |
$12.95 |
$18.95 |
$27.95 |
| $100.00-$124.99 |
$14.95 |
$20.95 |
$29.95 |
| $125.00-$149.99 |
$16.95 |
$22.95 |
$31.95 |
| $150.00-$199.99 |
$17.95 |
$23.95 |
$32.95 |
| $200.00-$249.99 |
$18.95 |
$24.95 |
$33.95 |
| $250.00 + |
$19.95 |
$25.95 |
$34.95 |
* Standard: Typically arrives within 7 business days
* Express: Arrives within 2-3 business days
* Overnight: Arrives within 1 business day
* Canadian customers please add up to 7 additional business days
(Business Day = Mon through Fri)
Recipient is responsible for all import duties and taxes
In-stock merchandise ships within one business day |
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| International Shipping Information |
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International orders are shipped to arrive in 3 to 5 business days to customs.
Recipient is responsible for all import duty and taxes. No P.O. Boxes.
All International orders $28.00
Shipping and Processing are non-refundable |
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| Venus Returns Policy Information |
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Should any item fail to meet your expectations, simply return it within 90 days
in a new and unused condition and we will gladly exchange it or refund your
merchandise price. Shipping and Processing charges are not refundable.
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| To What Address Do I Return My Package |
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For your convenience we have included the returns address below:
Venus Returns Department
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A.
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| How to Return a Package |
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Fill out the Return/Exchange Form on the back of your invoice, indicating what you are sending back,
the reason why and what you want done (exchange or refund). Return the form with the merchandise you want
exchanged/refunded any way that is convenient for you. There is an address label on the bottom of the
Return/Exchange Form that is provided for your convenience. Return costs are the responsibility of the
customer. We regret that we cannot accept "bill recipient" packages.
Our trained Account Specialists will gladly answer any questions you might have regarding returns or
service. Just call 1-888-782-2224 or 1-904-645-6000 8 a.m.- midnight EST and select "8".
Download an
Order Return Form. (*Adobe PDF Format) 
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| Password Retrieval Information |
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Please provide your e-mail address you used when registering at Venus. We will e-mail your password to you!
Click
here to retrieve your password.
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| Personal Information |
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One of our top concerns is maintaining the safety and security of all our customer information.
Venus maintains the personal information securely for your rapid checkout process. When you sign
in at Venus, you must verify your identity in two ways:
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By providing your e-mail address.
-
By providing and confirming password.
You have the added advantage of being registered in our store's Billing and Shipping system,
which enables you to rapidly checkout.
For more information or to register
click here.
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| Venus Never Goes Phishing |
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Have you received e-mail with a similar message as: "During our regular
verification of accounts, we couldn't verify your information. Please click
here to update and verify your information."
It's a scam called "phishing" - and it involves Internet fraudsters who send spam or pop-up messages to lure personal information (credit card numbers, bank account information, Social Security number, passwords, or other sensitive information) from unsuspecting victims.
If you ever receive an e-mail from Venus requesting that you "click here" to update any personal information
do not reply. You can always contact us directly at 1-800-782-2224 or 1-904-645-6000 and speak with our account specialists who will answer your questions or update your account. If you have established an online account you can access it directly on the web site using your login and password that only you know.
If you receive an e-mail that you suspect is "phishing" for your private Venus information you may contact us and you may forward the e-mail to spam@uce.gov.
For further information on "How Not to Get Hooked by a Phishing Scam," visit the U.S. Federal Trade Commission web site at
http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm.
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| Update Your Account Information |
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You can update your billing, shipping, and credit card information for a rapid and secure checkout.
Click
here to update your account.
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| Why Register for Rapid Checkout |
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A Venus.com Online Personal Shopping Account is a free service available to all of our customers.
It's a way for us to store your information safely and securely so you don't have to enter your billing and shipping addresses each time you shop. It's the ultimate in shopping convenience!
Click
here to register for your rapid checkout account now!
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| Sizing Information |
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Venus originated the concept of "Mix and Match" in 1982. We guarantee a perfect fit by allowing you to select any style top in any size and any style bottom in any size!
By following the size charts you should be able to find your perfect size the first time you order!
Bikini Top Sizing
For bikini tops (excluding style 133 & 137), use the
size chart to determine your size. Most of our tops have adjustable back and shoulder straps so that if you are in between sizes, you can still get a perfect fit. You can find your bra size on our size
chart.
Where the cup and bust sizes intersect you will find the Venus® size to order.
Tankini and Sports Tops Sizing
Since there are no "cups" in these tops, your rib cage measurement
directly below the bust line determines what size will fit you the most comfortabley.
This applies to Venus styles 133 & 137
Swimwear Bottoms and One Piece Sizing
Measure your waist and hips and compare to the size in the
size chart.
For one piece suits, also measure your torso length to select the size that will fit you most comfortably. If you are between two sizes, we suggest
selecting the larger size. For more information click our size
charts.
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| Catalog Request Information |
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Order the latest Venus catalog for just $5 and receive a $5 coupon good toward your next purchase.
Click
here to order your catalog!
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| Payment & Sales Tax Information |
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We accept the following credit cards:
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American Express
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Discover
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Master Card
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Visa
When ordering by mail, you may also pay by personal check, cashiers' check, or money order. Please do not send cash. All funds must be in US Dollars.
We collect sales tax on all orders shipping to FL and WI.
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| Download Order Form |
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If you prefer to send us your order information by mail, click the link below to download a printer friendly order form to your PC.
Download
Order Form (*Adobe PDF Format)
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| Compatible Browser Information |
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Our web site is optimized to be viewed with
Microsoft Internet Explorer version 5.0 or later,
Netscape version 6.0 or later, and
AOL version 5.0 or later. If you are unable to view our site, we recommend you upgrade to the latest version.
You can upgrade to the latest version by clicking on the software names below:
- AOL
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Microsoft Internet Explorer
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Netscape
Another way to upgrade your
AOL is by going to keyword: UPGRADE.
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| Screen Resolution Information |
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The Venus Web site is designed to be viewed at 800x600 screen resolution. If you can see our
site without scrolling to the right, your monitor is already set to 800x600. However, if you can only
see about 80% of the page and need to scroll to the right to see the rest, then your resolution is set to 640x480.
Your computer's resolution now is
Microsoft Internet Explorer users should set their font size to "Medium," by clicking "View"
then "Text size" and then clicking "Medium."
Your computer's screen resolution is easy to change.
Just follow the easy steps for
PC Users
and Mac users.
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| Zone Alarm® Help |
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To use our site with Zone Alarm® installed on your computer, you will need to turn off the 'Pop up/Pop down' feature.
To turn this off, please follow these steps:
1. Open the Zone Alarm® program
2. Click on 'Privacy' in the left side menu
3. Click the 'Site List' tab at the top of the program
4. Find www.venus.com in the list and right click on the name
5. Select 'Options' from the list
6. Click on the 'Add Blocking' tab at the top of the window
7. If 'Pop up/Pop down' is checked, disable this by clicking on the box.
8. Click the 'Apply' button at the bottom and then click the 'OK' button
9. Close the Zone Alarm® program
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| Why We Use Encryption |
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SSL encryption on the Venus site is provided by VeriSign, Inc. VeriSign
is the world's leading provider of internet trust services and digital
certificate solutions used to conduct secure e-commerce and communications over
IP networks. The VeriSign logo is a recognized symbol of trust, and ensures
that the information you provide us remains completely protected from outside
parties. To verify our affiliation with VeriSign, simply click on their logo.
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If you have any additional questions regarding the security of our site, please
send us an
e-mail.
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| Privacy Information |
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Venus thoroughly respects your privacy. Information we collect from our Web site is used
exclusively by us to improve the products and services we offer. It enables us to continually update
our styles, colors, and selections to better meet your needs. In addition, we may use this information
to update our mailing lists in order to send you the latest Venus catalogs.
Please note that while we will never release your e-mail address, we may occasionally provide your
name to a few select companies whose products may be of interest to you.
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| Security Information |
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On June 30th Visa, MasterCard, American Express and Discover began utilizing the Payment Card Industry (PCI) standards which require all companies that accept credit cards to comply with requirements that call for encrypted transmission of cardholder data, periodic network scans, logical and physical access controls, and activity monitoring and logging. Venus complies with all requirements; which makes completing transactions on the Venus site safe and secure.
We want your shopping experience to be enjoyable and will continue to provide exceptional service.
For more information on the PCI standards, click
here.
For more information regarding the Venus Privacy Policy, click
here.
Here at Venus, we've taken every precaution
to ensure that your credit card transactions are completely secure.
Ordering information is protected from security threats by a technology
called Secure Sockets Layer (SSL).
SSL is a set of rules
followed by computers connected to the Internet. The rules include encryption,
which guards against eavesdropping; data integrity, which assures that
your communications aren't tampered with during the transmission; and authentication,
which verifies that the party receiving your information is who it claims
to be.
To verify the security
of our site, look at our URL in your browser window. The letter "s" added
to the "http" indicates that SSL is in effect. If you are using Netscape
Navigator 3.0 or earlier, the broken key symbol in the lower-left corner
of the browser window becomes solid when you are in secure mode. In Netscape
Communicator 4.0 and 6.0, the open padlock symbol in the corner changes
to closed in secure mode. In Internet Explorer 4.0 and up, a closed padlock appears
in the corner when you are in secure mode. Also, in many cases, your browser
will warn you if you are about to send information via a site that is not
secure.
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