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Should any item fail to meet your expectations, simply return it within 90 days in a new and unused condition and we will gladly exchange it or refund your merchandise price. Shipping and processing charges are not refundable.

EXCHANGE OR RETURN ITEMS BY MAIL

Fill out the Return/Exchange Form at the bottom of your invoice, indicating what you are sending back, the reason why and what you want done (exchange or refund). Return Form

Return the form with the merchandise you want exchanged/refunded any way that is convenient for you. There is an address label on the top of your invoice that is provided for your convenience. Return costs are the responsibility of the customer.

Download an Order Return Form. adobe

Each order also includes an easy to use return label for your convenience. There is a charge of $6.95 for the use of this label, which will be deducted from any credit due on your return or, in the event of an exchange, we will charge your credit card $6.95 for the label. The instructions for the use of this label are found on the back of the label. You may return the package via UPS or USPS; there is no need to go to the post office or UPS store. You may give the package to your postman or UPS driver or you may drop it in a UPS drop box or USPS mailbox. Peel off and place the pre-paid return label on the package. If you are using the original shipping bag or box, be sure to place the return label over your name and address on the package and to obliterate any other addresses and barcodes on the outside of the package.

Returns should be addressed to:

Venus Returns Department
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A.

EXCHANGE ITEMS BY PHONE

In a hurry? Don’t have time to wait for an exchange by mail? Give us a call to place an order by phone for the new item. We’ll have your new order on the way in no time. You may then return the original merchandise for a refund.

Our trained Account Specialists will gladly answer any questions you might have regarding returns or service. Just call 1-888-782-2224 or 1-904-645-6000 8 a.m.- midnight EST and select "8".

REFUNDS AND CREDITS

Most refunds on returns are in the form of original payment.

If you paid by: We will:
A credit card Refund your purchase amount to that same card.
A gift card Refund your purchase amount to the same gift card or issue a new gift card for that amount.
A promotional code or discount Exchange the item for the same style in another size or color. (If you choose to exchange the item for a different style, the discount can't be transferred.)

Refunds include any US taxes originally paid on the item being returned. It can take up to two billing cycles for refunds to appear on printed credit card statements, although you should be able to verify the credit within 72 business hours from the date the return is processed. We do not refund duties/taxes from other countries, as we do not collect them. Those would be refunded by the appropriate Customs office in your country.

PLACE AN ORDER ONLINE

Add items to your shopping cart and go to checkout. At checkout you may select shipping options, gift options, payment methods, and enter your billing and shipping addresses. We also need an email address and daytime telephone number. This is where you would also enter any promotional offers or gift card information you may have. You will have an opportunity to review your order and make any necessary changes before submitting the order for processing.

After you have submitted your order, you will receive a pop-up confirmation that the order has been submitted. Once it is entered into the system you will receive an email confirmation with the order number and a summary of the order itself. It is a good idea to keep this email for your records.

When your order has shipped from our warehouse you will receive a second confirmation. This will included any tracking information you may need (if the shipment method chosen is one that provides such information). For standard shipping to the US, delivery is usually within 5-7 business days.

PLACE AN ORDER BY TELEPHONE

We have agents available 24 hours a day to take orders by phone.

  • Callers in the US and Canada may call us toll free at 1-888-782-2224.
  • For customers outside the US and Canada, please call 1-904-997-4000.
  • For our Spanish-speaking customers, we do have agents able to assist you.

Be sure to have the style numbers for the items you wish to order handy, as well as your credit or debit card information.

PLACE AN ORDER BY FAX OR MAIL

You may use an order form from a catalog, or simply include all the information needed in a brief note or letter. You will need to include style numbers, color preferences, sizes, your credit card number and all billing and shipping information.

For our international customers, we also require the name of the bank that issued your credit card, the country in which it was issued, and the bank telephone number, for verification purposes.

You may pay with check or money order if you prefer. Please note, however, that all checks and money orders are run through a verification process and may sometimes be held for two weeks before the order is released for shipment.

If you have a customer number and a catalog source code or a promotional code, please be sure to include these as well.

You may fax your order to :

  • In the U.S. fax toll-free 1-800-648-0411
  • Outside the U.S. Fax +1-904-641-0977

If you prefer to send us your order information by mail, click the link below to download a printer friendly order form to your PC.

Download Order Form adobe


Venus Fashion, Inc.
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A
Attn: Order Department

SHIPPING INFORMATION - U.S.

Standard orders shipping to the U.S. will ship within 1 business day. Overnight and 2-day air orders placed by 5pm EST will ship the same day. All shipping timeframes are subject to stock availability and credit card authorization and verification.

Merchandise Subtotal Standard
4 - 7 DAYS
Express
2 DAYS
Overnight
NEXT DAY
$0-$24.99 $4.95 $10.95 $19.95
$25.00-$49.99 $7.95 $13.95 $22.95
$50.00-$74.99 $9.95 $15.95 $24.95
$75.00-$99.99 $12.95 $18.95 $27.95
$100.00-$124.99 $14.95 $20.95 $29.95
$125.00-$149.99 $16.95 $22.95 $31.95
$150.00-$199.99 $17.95 $23.95 $32.95
$200.00-$249.99 $18.95 $24.95 $33.95
$250.00 + $19.95 $25.95 $34.95
  • Express and Overnight service is not available to PO Boxes, APO/FPO addresses, Alaska, Puerto Rico, Guam, and the US Virgin Islands.

SHIPPING INFORMATION - CANADA

Canadian customers may opt to have their orders shipped via Priority, Standard, or Rush methods.

Merchandise Subtotal Standard
UP TO 21 DAYS
Priority
3-5 DAYS
Rush
2-3 DAYS
$0-$24.99 $4.95 $4.95 $28.00
$25.00-$49.99 $7.95 $7.95 $28.00
$50.00-$74.99 $9.95 $9.95 $28.00
$75.00-$99.99 $12.95 $12.95 $28.00
$100.00-$124.99 $14.95 $14.95 $28.00
$125.00-$149.99 $16.95 $16.95 $28.00
$150.00-$199.99 $17.95 $17.95 $28.00
$200.00-$249.99 $18.95 $18.95 $28.00
$250.00 + $19.95 $19.95 $28.00
  • Standard shipping is via the U.S. and Canadian Postal Service. A fee of approximately $8.50 is also charged by Canada Post in addition to the duties and taxes.
  • Priority and Rush shipping are provided by our partner Landmark Global Commerce. Orders ship through Landmark Global, and all duties and taxes are paid to them prior to delivery. There are no additional fees for this service. When your order ships from our facility you will receive a shipping confirmation from Venus. The e-mail will contain a link to the Landmark Global Commerce website as well as details regarding your order. You will need to click on the link to pre-pay your duty and taxes. Once this has been completed your order will be on the way!
  • All duties and taxes are the responsibility of the customer. Duties and taxes are not collected by Venus, nor are they included in the order total.

SHIPPING INFORMATION - INTERNATIONAL

Orders shipping outside the US and Canada (or US Territories) ship via International Rush. Delivery is typically within 5-7 business days. Shipping and handling is $28, and all duties and or taxes are the responsibility of the customer and are not collected by Venus, nor are they included in the order total.

We currently ship online orders to the following countries:

Australia Bermuda Canada France
Germany Ireland Italy Japan
Mexico New Zealand United Kingdom  

CHECK ORDER STATUS

You may check the status of your order online by clicking on “My Account.” From there you may update your account information, check your order status and history, create a Wishlist, and change your catalog and email preferences. You may also set up gift reminders. Simply sign in using the email address you used when registering and entering your password. If your email address has changed, sign on with the original email address and change it to your new address under Account Info. You may also create a new password there.

You may also check your order status or order history by speaking with on of our Account Specialists by calling 888-782-2224 or you can utilize our Live Chat feature for assistance

CHANGING YOUR ORDER

We do our best to process all orders within 24 business hours or less. If you need to make a change to your order please contact us at 888-782-2224 and an Account Specialist will be happy to assist you in making any changes, provided your order has not yet shipped. You may also use our Live Chat feature for assistance.

SIZING INFORMATION

Venus originated the concept of "Mix and Match" in 1982. We guarantee a perfect fit by allowing you to select any style top in any size and any style bottom in any size! By following the size charts you should be able to find your perfect size the first time you order!

Bikini Top Sizing

For bikini tops (excluding style 133 & 137), use the size chart to determine your size. Most of our tops have adjustable back and shoulder straps so that if you are in between sizes, you can still get a perfect fit. You can find your bra size on our size chart. Where the cup and bust sizes intersect you will find the Venus® size to order.

Tankini and Sports Tops Sizing

Since there are no "cups" in these tops, your rib cage measurement directly below the bust line determines what size will fit you the most comfortably. This applies to Venus styles 133 & 137

Swimwear Bottoms and One Piece Sizing

Measure your waist and hips and compare to the size in the size chart. For one piece suits, also measure your torso length to select the size that will fit you most comfortably. If you are between two sizes, we suggest selecting the larger size. For more information click our size charts.

PAYMENT INFORMATION

We accept the following credit cards:

When ordering by mail, you may also pay by personal check, cashiers' check, or money order. Please do not send cash. All funds must be in US Dollars.

SALES TAX INFORMATION

Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence. Venus Fashion, Inc. collects sales tax for any shipment to an address in the state of Florida. For shipment to all other states, you may be obligated to remit sales tax directly to the state. Please check with your State Department of Revenue.

VENUS ACCOUNT BENEFITS INFORMATION

A Venus.com Online Shopping Account is a free service available to all of our customers. It's the ultimate in shopping convenience.

It's a way for us to store your information safely and securely, so you don't have to enter your billing and shipping addresses each time you shop.

Registering Your Account

One of our top concerns is maintaining the safety and security of all our customer information. Venus maintains your personal information safely and securely for your rapid checkout process. When you sign in at Venus, you must verify your identity in the following ways:

  • By providing your first and last name.
  • By providing and confirming your e-mail address.
  • By providing and confirming your password.

You have the added advantage of being registered in our store's Billing and Shipping system which enables you to rapidly checkout.

For more information or to register click here.

Forgot Your Password

Click on “My Account” and enter your email address, then click on “Forgot your password.” We will send your password to the email address on file.

CONTACT VENUS

Live Help

Ask questions live through our VENUS LIVE HELP. You may chat with an Account Specialist online Monday through Friday from 6 a.m. to midnight EST; Saturday and Sunday from 8 a.m. to 10 p.m. EST.

Contact Us by E-mail

Ask questions by e-mail at email@venus.com. We will answer no later than the next business day.

Contact Us by Phone

Account Specialists are available 24 hours, 7 days a week.

In the U.S. call toll free 1-888-782-2224

Outside the U.S. call 1-904-997-4000

Contact Us by Fax

In the U.S. fax toll-free 1-800-648-0411

Outside the U.S. fax +1-904-641-0977

Contact Us by Mail

Venus Fashion, Inc.
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A
Attn: Order Department

Contact Us

Send an Email

Call Us

In the U.S.:
1-888-782-2224

Outside the U.S.:
1-904-997-4000

Live Chat


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